Back to Work

Back to Work

Back to Work is an award winning talk show with Merlin Mann and Dan Benjamin discussing productivity, communication, work, barriers, constraints, tools, and more.

Hosted by Merlin Mann and Dan Benjamin.



← Previous Episode   |   Next Episode →

162: We're All Waiting in the Same Line

March 11, 2014 at 4:15PM • 1 hour 24 minutes • Wiki EntryAfter Dark

TOPIC: ““Experiencing Issues”” with Customer Service

This week, Dan and Merlin analyze what's really going wrong when we get bad customer service. Spoiler: The brand is only as sound as its day-to-day implementation.

  • HostGator (Use code "BACKTOWORK" for 30% off)
  • Squarespace (10% off with offer code, "YOURSHOW")
  • New Relic (Use code "BACKTOWORK" to get your extended 30-day Pro trial)
  • LegalZoom (Use code "BACKTOWORK" for a free, 3-month trial)



Show Notes & Links Presented by CacheFly




magneto img


wings img


fats img


rocket img